Shipping Guidelines and Policy
*IMPORTANT NOTES: Delivery Times are estimates only and not guarantees. Unfortunately we have no control over delivery carriers or Mother Nature! Upgraded shipping options are not available outside the 48 contiguous USA. Quick Ship and Expedited orders receive priority handling. Orders placed after 12:00 p.m. noon Eastern Time will be processed by the following business day.
Shipping Outside the 48 Contiguous USA
HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFO
Shipping options and costs to Hawaii, Alaska, Puerto Rico, Guam, and APO/AFO/DPO addresses will be calculated at checkout. Orders shipping to these locations will ship via U.S. Postal Service as shipping UPS Ground to these locations is cost prohibitive.
We cannot promise delivery times to APO/AFO addresses, which can vary by country. Please allow extra time when shipping to an APO/AFO address.
Please note that because of the Covid-19 crisis, we are temporarily unable to ship international orders, other than to Canada, until further notice. We apologize for any disappointment!
Frequently Asked Questions
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
WHAT SHIPPING METHODS DOES ALL OF US CRAYONS USE?
All of Us Crayons ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.
WHAT IF I HAVE A P.O. BOX?
If you have a P.O. box, please include both your P.O. Box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Most orders are processed and shipped within 3-5 business days and will arrive within 7-10 days after shipping with standard shipping service, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact us if you would like an estimate of when your package will arrive.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
For guaranteed delivery dates, please choose EXPEDITED SHIPPING at checkout to receive your order within 1-3 business days.
If you need your package by a specific date, please leave a note in the "Comments" section when checking out, and be sure to select a shipping upgrade if necessary.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE?
If the tracking information indicates that your order was delivered but you have not received it, check with all household members. If no one in your family brought the package in, be sure to check everywhere—occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
If your order was shipped via US Postal Service:
We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
The sooner you speak to the postmaster, the better. The more time that passes, the harder it will be for the carrier to remember the delivery details.
If your order was shipped UPS or Fedex:
If there is no tracking information, or the tracking information shows the item was returned to us:
Please email firstname.lastname@example.org. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE?
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
- Incorrect address
- Payment delay or issue
- UPS or USPS failure to deliver e.g. severe weather conditions
- Any changes made to the order after submitting.
WHAT SHIPPING MATERIALS DO YOU USE?
To conserve natural resources, All of Us Crayons is committed to reusing boxes and packing material whenever possible. Please excuse any markings or stickers on boxes that may have made a previous journey!
WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS?
All of Us Crayons does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.